GIVA Customer Policy

We’re here to make your jewellery experience worry-free! Enjoy:

✔ 30-Day Exchange for peace of mind
 ✔ 6-Month Warranty on every piece
 ✔ Free Island-Wide Delivery on all orders
 ✔  Replating to keep your jewellery as good as new

 

Exchange Policy

●      Exchanges must be done in-store only

●      Item must be physically returned to the showroom

●      Exchange value must be equal to or higher than the original purchase value

●      Original invoice or invoice number is required for all exchanges

Cancellation Policy

●      Online orders can be Cancelled before the item is dispatched within 24 hours.

 

6 months warranty

●      Repairs are available for all jewelry purchased from Giva.

●      Common repair services include chain repair, and stone replacement.

●      Customers must present the original proof of purchase (invoice or order confirmation).

●      Minor repairs may be completed within 14–21 business days; complex repairs may take longer.

 

2. Replating within one year

●      Giva offers replating services for gold-plated, rhodium-plated, or other plated jewelry.

●      Replating restores the original shine and finish of your jewelry.

●      Replating can be requested for free as part of our warranty (if applicable)..

●      Jewelry must be clean and free from dirt or cosmetic residue for replating.

3. Warranty & Service Charges

●      Jewelry under warranty may be eligible for free repairs or replating depending on the nature of the issue.

 

4. Procedure

●      Customers can submit their jewelry at any Giva store or via authorized mail-in service (if applicable).

●      Each item will be inspected before any work is carried out.

●      Giva is not responsible for damage incurred in transit if sent via mail; customers are encouraged to use secure packaging .

5. Exclusions

●      Jewelry damaged due to negligence, improper storage, chemicals, or misuse is not covered under free repairs or warranty replating.

 

6. Contact & Support

●      For repair or replating requests, please contact our customer care team via:

○      Email: support.sl@giva.lk

○      Phone: +94740189209

○      In-store: Visit any Giva outlet.

We aim to ensure your jewelry stays as timeless and elegant as your style.